Students can now update details or check their payments with Centrelink from anywhere they like thanks to our new iPhone app.
The free app â€“ Express Plus Students â€“ is simple, user-friendly and helps make life easier for up to 350,000 students who receive Youth Allowance, Austudy or ABSTUDY.
Express Plus Students is the first iPhone app to be released by the Australian Government Department of Human Services. Weâ€™re very proud of it and I urge students to download it and give it a test drive.
Students can now complete the most common reporting requirements anywhere, anytime, using the app. They can report employment income, update course details and check their account history.
These routine transactions account for 80 per cent of student dealings with the Department of Human Services.
This means 80 per cent of a studentâ€™s Centrelink business can be conveniently self-managed without adding to the pressure on our front-line staff. For students, the app means dollars off their phone bill and time back in their busy lives.
The Express Plus StudentsÂ app also sends â€˜Push Notificationsâ€™ to students reminding them of their reporting requirements. It helps students keep track of their payments by helping them to accurately calculate and report their work hours.
The app isnâ€™tÂ intended as a replacement for our professional staffÂ and services. Weâ€™re aware many of our customers have different and unique customer service needs Â this is just one way of making life easier for students.
Students can download the Express Plus Students App from the App Store onto their iPhone or iPod touch. Versions of the app for other platforms will be available soon.
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Multicultural Services Officers provide expertise on overseas skills recognition; facilitate multicultural advisory groups; educate multicultural communities on Australian Government assistance, via tailored presentations, and visit schools and community events.
To speak to the Department of Human Services in languages other than English, call the multilingual call centre on 13 1202. For further information on our Multicultural Service Officers, multilingual support services and products, or information in languages other than English, including Tagalog, visit humanservices.gov.au.
Until next time,
Human Services Portfolio General Manager