Child Support payments will now be transferred faster and more often to better support separated Australian families

The Australian Government Department of Human Services currently helps about 1.4 million separated parents to transfer child support for the benefit of their children.

Around 45 per cent of these parents pay child support through the Department rather than manage child support payments themselves.

We are improving the way we support these parents by passing on payments soon after the due date.

Some  parents and guardians who receive child support through the Department will now receive payments from the 8th of each month onwards instead of the third Wednesday of each month.

Others may continue to receive lump-sum child support payments on the third Wednesday of the month if child support is being deducted directly from a wage or salary.

Paying child support more quickly to the receiving parent or guardian will reduce the need for emergency requests and help families with cash-flow.

The majority of separated parents registered with the Department prefer to manage the transfer of child support themselves because it is more flexible.

If you do pay child support through the Department it is important it is paid in full by the 7th of each month. It is also important to keep us up-to-date with changes in your employment, contact details and care arrangements.

To find out more about your child support options, support and referral services for separated families visit or call 131 272.


The  Express Plus Students app is now available for Android devices.

The app has already been a huge success with students using an iPhone. Almost 40,000 students receiving Youth Allowance, Austudy or ABSTUDY have downloaded the iPhone version of the app since its launch in August.

We expect an additional 60,000 students to download the Android version within the coming months.

The Express Plus Student app makes it easy for students to report income, update study details and check their payment – without waiting in queues on the phone, or at an office.

You can download Express Plus Students from the App Store or Google Play.

Students must be registered for online services in order to access the app. To register for Centrelink Online Services and to find out more about Express Plus Students, go to


Multicultural Services Officers provide expertise on overseas skills recognition; facilitate multicultural advisory groups; educate multicultural communities on Australian Government assistance, via tailored presentations, and visit schools and community events.

To speak to the Department of Human Services in languages other than English, call the multilingual call centre on 13 1202. For further information on our Multicultural Service Officers, multilingual support services and products, or information in languages other than English, including Tagalog, visit

Until next time,
Hank Jongen
Human Services Portfolio General Manager

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